Making purchases

We aim to offer our customers a diverse range of products that they will love with all relevant information about products provided up front for customers to make an informed choice. If there is anything that customers want clarification on then they can make email an enquiry to info@guthrie-ghani.co.uk.

While we strive to ensure high quality images of all our products, it can be difficult to get colours to accurately represent how they will appear in real life. Therefore it is not recommended to use the images on the website to colour match. Customers are asked to contact us for help and advice when trying to colour match products.

All prices are shown in Pounds Sterling - GBP.

When you select products you wish to purchase they will be added to your shopping cart. If you wish to delete any items or edit quantities this can be carried out at the checkout stage. We use Stripe payment gateway to process our online payments which is a fully secure service, we are PCI compliant and have regular security scans performed by Security Metrics.

If you would prefer to make your purchase over the phone, please call the shop during opening times and we can process it for you. Please note that we can't transfer items already added to a shopping cart online into a phone order. You will have to specify the items you would like to purchase and we will process it as a new order for you.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us, no contract will have formed between us the supplier and you the customer, up until that point.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order.

We aim to be able to supply all goods ordered at the prices stated. If we are unable to fulfill this and cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (via email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Request to hold an order

We have limited space and capacity to hold customer orders. You can request for your order to be held for up to a maximum of 10 working days or 2 weeks from the point of ordering.

Unfortunately we are not able to hold customer orders for longer than this period and the order must be dispatched after this window of time. If you need to change the shipping address for the order, please let us know by emailing info@guthrie-ghani.co.uk.

Purchasing fabric

All fabric is measured and cut using the metric system and is sold by the 10cm. The smallest cut that we offer is 10cm.

Pre-washing fabric

Pre-washing fabric is really a personal choice but we do recommend pre-washing on a warm, short and gentle cycle with a mild detergent especially if the fabric is a bright or dark colour or if there is any linen content in your fabric. If you are combining several different types of fabric in the same project then it is defiantly worth prewashing.

Felt and fabrics with any wool content should be washed as per manufacturers instructions. If there are no manufacturers instructions stated (this is common with dead stock fabrics that are surplus to the garment making industry) we recommend testing a fabric before pre-washing and for woollen fabrics to dry clean only.

Please note that we cannot accept responsibility for any fabric shrinkage. Please take into consideration the possibility that fabrics can shrink when measuring up for projects.

Buying scissors

Please note that you must be 18 years of age or older to purchase rotary cutters or scissors. By accepting our terms and conditions when you purchase our scissors or rotary cutters you are confirming that you are of the legal age to purchase these products.

Promotional Codes and Offers

From time to time we have special offers shared via our newsletter and our social media channels. The codes apply to full priced stock only and are valid for the time stated in the promotion.They are not valid in conjunction with any other offers and can not be used to purchase gift vouchers or workshops unless otherwise specified.When using the vouchers online, please note that promotion codes and gift vouchers cannot be used together. If you have a gift voucher, this must be redeemed via a telephone order.

G&G Christmas Sale 2025

G&G Christmas 20% off all fabrics will run from 8pm on 23rd December 2025 to midnight (GMT) on 28th December 2025.

Apply the discount code at checkout in order to receive the 20% discount. The discount applies to full-priced fabrics and cannot be applied retrospectively on orders.

Sale items are subject to stock availability, and quantities are not guaranteed.

Discounts are automatically applied on selected printed Sewing Patterns and haberdashery. No additional code required.

All offers are valid online only and cannot be redeemed in-store. Your order will be processed and shipped from 29th December onwards, but please bear with us during this busy time as the team catch up with orders after the Christmas break! Your order might take up to a week to be picked and dispatched from the point of ordering.

Due to the volume of orders we are unable to combine any subsequent orders placed to reduce postage costs.

Samples are not available during the sale period as we cannot guarantee stock will still be available if you choose to buy full lengths after you have received your sample order.

Please note that our Priority UK delivery service will not be available during the sale period as we cannot guarantee a quick dispatch during this busy time.

We use Royal Mail Tracked 48 for all our UK deliveries, so you will receive delivery updates from Royal Mail once your order has been dispatched.

Not valid in conjunction with any other offers. Guthrie & Ghani reserves the right to modify or end the promotion at any time.

Win Your Basket

The Guthrie & Ghani Win Your Basket promotion will run from 1st January 2026 to 11:59 GMT 4th January 2026.

To enter, customers must place an order online at guthrie-ghani.co.uk during the promotional period. Each qualifying order counts as one entry.

One winner will be selected at random from all eligible entries. The winner will receive a Guthrie & Ghani gift voucher equal to the value of their basket from a single transaction, up to a maximum value of £100.

Customers may spend more than £100 in their transaction; however, £100 is the maximum value that will be awarded as a gift voucher. Any amount spent over £100 will not be included in the prize value.

The gift voucher:

• Cannot be exchanged for cash
• Is non-transferable
• Must be used in accordance with Guthrie & Ghani gift voucher terms and conditions

The winner will be contacted via email within 5 days of the promotion closing.

Not valid in conjunction with any other offers.

Guthrie & Ghani reserves the right to modify or end the promotion at any time.

Website Updates

Guthrie & Ghani migrated to a new website platform on Wednesday 15th January 2025. Customers accounts including order history and digital files have been migrated to the new platform. Customers who created accounts before 15th January 2025 will need to request a password reset in order to access their account.

If you have any questions, you can email us at info@guthrie-ghani.co.uk